Providing
Customer Care Services to Other Utilities
RSI,
Inc.
recently assisted a major diversifying energy provider in deciding whether or
not to pursue the offering of Customer Care services to traditional energy and
new power marketers and other utility companies.
We completed our analyses in about six weeks and provided market-based
evidence that:
1.
There is a $10 billion
market
for providing outsourced Customer Care services in the U. S. to all businesses
2.
There is a $500 million market
for providing outsourced Customer Care services to electric, gas, power
marketer, local telephone exchange and water utility businesses
3.
The market for outsourced Customer Care services to all
businesses is expected to grow at 15 to 20% per year for the foreseeable future
4.
Due to electric, gas and local telephone deregulation, the market for
outsourced Customer Care services to utility businesses is expected to grow
faster than the outsourced Customer Care market in general for the foreseeable
future
5.
An opportunity may exist for a utility-affiliated, high quality,
cost-effective Customer Care capability to offer specialized Customer Care
applications such as outage overflow,
outbound telemarketing, deregulation
information, customer acquisition,
care of existing customers, etc.
RSI,
Inc. would be pleased
to work with you to help you increase your revenue and profits confidently
through our analyses of rational and market-based options for new, energy
related business opportunities.
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