Providing Customer Care Services to Other Utilities
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RSI, Inc. recently assisted a major diversifying
energy provider in deciding whether or not to pursue the offering of Customer
Care services to traditional energy and new power marketers and other utility
companies. We completed our analyses
in about six weeks and provided market-based evidence that:
1.
There is
a $10 billion market for providing
outsourced Customer Care services in the U. S. to all businesses
2.
There is
a $500 million market for providing
outsourced Customer Care services to electric, gas, power marketer, local
telephone exchange and water utility businesses
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